Master technicians are tasked with repairing the most challenging and time-sensitive problems that vehicles have when they arrive at the service department. Master technicians also may spend much of their time diagnosing and repairing unusual problems, rather than conducting more routine vehicle service or simple repairs. In large shops, master technicians are specialized, using a variety of computerized systems to complete their work.
As with all positions within dealerships, master technicians are expected to uphold the highest ethical standards.
The duties of a master technician include:
- Conferring with customers or service advisors to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements
- Examining vehicles to determine wear and extent of damage or malfunctions
- Testing and adjusting repaired systems to meet manufacturers' performance specifications
- Test-driving vehicles, and testing components and systems, using equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices
- Should be certified by The National Institute of Automotive Service Excellence (ASE) in all eight automotive specialty areas (engine repair, engine performance, heating and air conditioning, electrical systems, automatic transmissions, manual transmission and axle, brakes and front end)
- Should have at least ten years of experience as an automotive technician
- Required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations, but also to comply with these regulations as well as hazardous waste disposal and OSHA Right-to-Know regulations and to provide necessary training on these regulations and ethical practices
- Successful completion of an automotive training program in a National Automotive Technicians Education Foundation (NATEF)-certified high school or community college as the best preparation for service technicians
- Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred
- Focusing on the following coursework may be useful to those seeking a career in automotive service: mathematics, computers/electronics, automotive service and technology and courses that teach analytical skills