Service Director

Service Director

The service director oversees the service and parts department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably.

 

As with all positions within the dealership, the service director is expected to uphold the highest ethical standards.

 

Job Requirements

  • Great computer skills
  • Superb organization skills
  • Past management experience preferred
  • Import experience preferred
  • Previous experience as a service advisor is advantageous
  • Extensive technical background with management training
  • Require strong communication skills to deal with customers, employees and vendors
  • Required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction
  • Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred