F&I Manager

The F&I Manager performs a number of vital functions, including reviewing and confirming the agreed-upon sales figures, preparing salespeople to confer with customers about needed services or products, consulting with customers to determine their wants and needs and presenting products to fulfill them, obtaining credit approval, and preparing delivery documentation. Throughout the process, the Finance Manager must practice strict legal compliance and ethical behavior.

Job Duties

  • Works in concert with the dealer principal and/or general manager to determine which lenders and suppliers of finance products will best be able to meet the criteria set by the Finance Department
  • Requires direct interaction with the customer. After establishing a rapport with the customer, the finance manager reviews the customer’s credit application and credit report and discusses the available finance options to meet their needs. Once the financial arrangements have been finalized, the Finance Manager prepares the delivery documentation, including the preparation of the loan documents, DMV paperwork and other legal forms required by state and federal regulatory bodies
  • Presents available product options to the customer, counseling them based on what was cultivated during the initial customer interview. This efficient and effective process also builds strong CSI, as customers appreciate knowing about the wide range of protection products available to them, such as credit insurance, vehicle service agreements, anti-theft protection and guaranteed auto protection. At this point, the Finance Manager is responsible for disclosing to the customer all aspects of the sale, including finance charges and interest rates
  • Must maintain a high Customer Satisfaction Index (CSI) with the dealership’s customers, as required by automobile manufacturers. The F&I Manager often leaves a lasting impression on the customer, as he or she is the last person of authority that customers normally see when purchasing a vehicle
  • Completes all the legal paperwork involved in a vehicle transaction.
  • Arranges financing for the customer, and offers such automotive aftermarket products as vehicle service agreements, anti-theft and other programs designed to protect the customer’s investment in the vehicle

Job Requirements

  • Ability to read and comprehend instructions and information
  • Degree or commensurate experience in finance
  • Knowledge of dealership finance and insurance procedures
  • Computer knowledge preferred
  • Professional personal appearance
  • Excellent communication skills
  • All applicants must be authorized to work in the USA
  • All applicants must perform duties and responsibilities in a safe manner
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Educational Requirements

  • High school diploma or the equivalent